Conversations Blog

Jenny Albertson, NHA

Director of Quality & Regulatory Affairs

New Tool – Red Hand FAQ

16.5% of our Colorado providers currently have a Red Hand indicator on the CMS Care Compare website.

This icon has created a damaging perception of our communities since its introduction October 2019, and it continues to mislead the general public.  Because the Red Hand doesn’t differentiate between intentional or unintentional harm, nor show whether it involved a facility employee, family member, or fellow resident, the icon does little more than raise alarms.  Further, facilities with this designation have their Survey Star Rating capped at 2 stars.

Our members can utilize this flyer to better explain the Red Hand to prospective admissions, their loved ones, and our hospital partners, while providing a doorway to the story it does not tell.

Red Hand FAQ